Refund policy

Return & Refund Policy
A clear and transparent policy builds trust and ensures we can serve you efficiently. Please read our guidelines below regarding returns, refunds, order modifications, and cancellations before completing your purchase.
Why This Policy Matters
Our store operates with strict adherence to consumer safety and retail transparency. To comply with Google Merchant Center guidelines, we explicitly outline our return windows, refund rules, and exception policies below so that shoppers are fully informed before making a purchase.
Policy Overview (Strict Final Sale)
  • All sales are final: Due to the sanitary nature and high appeal of our hair extensions, we do not accept returns or offer refunds.
  • No order modifications or cancellations: Order processing begins as soon as an order is submitted. As a result, modifications—including changes to products, shipping methods, delivery addresses, or cancellations—are not permitted.
Return Eligibility & Window Policy
A defined eligibility rule is essential for transparency. Our window for customer-initiated returns is strictly fixed.
  • Return timeframe: We offer a 0-day return window. Customers may not return products for buyer’s remorse, change of mind, or incorrect selection.
  • Product condition & hygiene: Because hair extensions are a hygiene-sensitive product, items cannot be resold once they leave our facility. No packages may be returned.
  • Proof of purchase: While all sales are final, your valid order confirmation email serves as your receipt for warranty and defect tracking.
Non-Returnable Items – Final Sale & Exclusions
Listing final-sale items protects our business from disputes and confirms our complete terms to review systems.
The following items are strictly non-returnable and non-refundable:
  • All hair extensions, bundles, frontals, closures, and wigs
  • Opened or altered products where the original packaging bands, tags, or seals have been tampered with
  • Clearance, promotional, discounted, or final-sale items
  • Custom-made or personalized orders
Return Process & Request Guide
Because we do not accept standard returns, there is no active step-by-step process for customer-initiated return shipping.
  • Do not send items back: Unsolicited packages sent to our warehouse or operational facility without written authorization will not be processed, refunded, or sent back to the sender.
  • Support tracking: For tracking inquiries or delivery issues, you may reach out to our team at info@cabellohaircompany.com with your order number.
Refund Method & Processing Time
Refunds are not issued for standard purchases, order mistakes, or cancellations.
  • Original payment method: In the rare event that an administrative refund is approved by our management team (independent of standard returns), it will be processed back to the original payment method used at checkout.
  • Processing time: Approved administrative refunds take 5–10 business days to process on our end.
  • Bank processing times: Your bank or credit card provider may require an additional 3–7 business days to post the funds to your account.
Return Shipping Fees
  • Customer responsibility: Since standard returns are not accepted, we do not provide prepaid return shipping labels for change-of-mind requests.
Damaged, Defective, or Wrong Items Received
We take quality control seriously. If there is a mistake on our part, we will make it right.
If you receive an item that is physically defective, damaged in transit, or completely incorrect:
  1. Report the issue within 48 hours of the confirmed delivery date by contacting info@cabellohaircompany.com.
  2. Provide clear evidence: You must include your order number along with clear photos/videos showing the damage or the incorrect item received.
  3. Resolution processing: Our team will review your report within 1–2 business days. If verified, we will arrange for a replacement item to be shipped out to you at no additional cost, or issue a store remedy.
  4. Product disposal: In most cases of verified damage, we will ask you to dispose of the item rather than shipping it back due to sanitary guidelines.